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Sri Lanka’s First Ever Video Version of Annual Report for the Ninth Consecutive Year

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Our Stakeholders Network

  • Dividend per Share (Rs) – 4.5
  • Dividend Cover (times) – 3.3
  • Capital Adequacy Ratio (%) – 245%
  • GWP Growth (%) – 27%
  • Return on Equity (%) – 39%
  • Earnings Per Share (Rs) – 14.8
  • Net Assets Value Per Share (Rs) – 43.2

  • One Day Claim Settlement Ratio (%) – 98%
  • Location of Operations (No.) – 159
  • Net Promoter Score – +57%
  • Complaint Resolution Rate – 92%
  • Customer Retention Rate – 89%
  • DALYs Averted (DALYs) – ~5,000
  • Societal Value Created through DALY (USD Mn) –~58

  • Total Employees – 1,144
  • New Talents Onboarded – 394
  • Employee Retention Rate – 79%
  • Female Representation - Employees – 35%
  • Equal Pay Ratio (M:F) – 1 : 1
  • Total Training Hours – 5,562

  • Field Staff– 4,679
  • Sales Staff Attrition Rate – 22%
  • Female Representation - Field staff – 43%
  • Annual Sales Awards – Conducted
  • MDRT Total Qualifiers – 302

  • Payments to Local Suppliers (Rs Bn) – 2.9
  • Micro-Insurance Policies – 471,717
  • Customer Access Points Expanded via Acquisition – 38
  • Determination Ratio (%)) – 113%
  • No of Non-Compliances – Nil
  • Paper Recycled (Kg) – 1,900

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